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Your Rights

UNCRC, Information Rights, SAR & Feedback

Children's Commissioner Jersey

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The United Nations Convention on the Rights of the Child - UNCRC 


The UNCRC stands for the United Nations Convention on the Rights of the Child.

It is a list of rights that all children and young people have.  Every child has these rights, whatever their ethnicity, gender, religion, language, abilities or any other status.  Almost every country has agreed to these rights, including Jersey which agreed to these rights for children in 2014.

The UNCRC is a list of 42 rights for children and young people up to 18 years of age. All rights are connected to each other, and all are equally important. These rights include the right to education, the right to be treated equally, the right to have your best interests come first, and the right to express your views and have them taken into account about decisions affecting your life.

The UNCRC also sets out what governments should do to make sure that they respect, protect and fulfil the rights of children and young people can access their rights.

Written by the Children's Commissioner Jersey

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What are your Rights 

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Summary of the UNCRC

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Click here for the Illustrated Version of the Universal Declaration of Human Rights

Information Rights

The Data Protection (Jersey) Law 2018 gives everyone important personal information rights. The Jersey Law places obligations on how both the public and private sectors process personal information.

The Data Protection (Jersey) Law 2018

The Rights to Access your Personal Information
  • The right to be informed if your personal information is being used.

  • The right to access your personal information.

  • The right to get your information corrected.

  • The right to get your personal information erased.

  • The right to limit how organisations use your personal information.

  • The right to personal information portability.

  • The right to object to your personal information being used.

  • The rights relating to decisions made about YOU without human involvement.

  • Your right to raise a concern with an organisation.

  • Your right to raise a complaint with the Jersey Office of the Information Commissioner (JOIC).

For more information:


Click here to go to the JOIC Website

Subject Access Request - SAR

You have the right to know if an organisation is storing or using your personal information.

This is called the "Right of Access".

Article 27 of the Data Protection (Jersey) Law 2018 provides for the requests by individuals to access their personal information.

You can access your right as set out in law for a copy of all information held by an organisation.

This could but not limited to include letters, emails, reports, telephone recordings or CCTV. 

To save time and confusion be precise about what information you would like, alternatively put "everything".

Subject Access Request (SAR) Template Letter

Click here for the "Right to Access" template letter on JOIC website

Government of Jersey Customer Feedback Policy

Feedback can be in the form of a compliment, suggestion or complaint.


  • set out a clear framework showing how feedback will be managed and responded to.

  • make it easy for customers to provide feedback

  • support a simple and consistent approach to complaint handling

  • ensure that complaints are dealt with in a fair, unbiased, timely and confidential manner

  • enable the organisation to use the learning and insight received to understand the needs of our customers and improve service, satisfaction and performance


This policy applies to all customer feedback received across the Government of Jersey. It applies to all employees, agency workers, contractors, volunteers.

This policy covers suggestions, comments, compliments or complaints about:

  • the standard of service we provide including all aspects of healthcare

  • how we administer services and the processes we use

  • the advice we have given

  • the behaviour of our staff

  • any action or lack of action by staff affecting a customer or group of customers of the department, and

  • feedback on policy or law

Government of Jersey website

To read all about the GOJ Customer Feedback Policy - Click Here 

Feedback can be Submitted

Email -

Letter - PO Box 55, JE4 8PE

Telephone - 01534 444444

Online -

In Person directly to any Government Employee

States of Jersey Complaints Panel

If you have exhausted the GOJ complaints procedure and the matter remains unresolved to your satisfaction, you have the right to refer the complaint to the States of Jersey Complaints Panel.

The Complaints​​ Panel

  • Your complaint will be listened to by people who are completely unbiased and impartial.

  • The people who sit on the Complaints Panel are all completely independent and give their services on a voluntary basis.

  • They are not States employees or States Members. 

  • ​If any member of the panel finds that they have a conflict of interest with a particular complaint, they will not participate in the hearing.

For more information or to contact the States of Jersey Complaints Panel


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